The Melanin Soulz Collection
SHIPPING & RETURNS
SHIPPING POLICY
At Melanin Soulz University, orders are typically shipped within 2-3 business days after processing. Please note that delivery times may vary depending on your location.
We are not responsible for any delays or damages caused by the shipping carrier.
RETURN & EXCHANGE POLICY
We want you to love your Melanin Soulz University products! If you're not completely satisfied, here's how we handle returns:
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Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products should be unused, unworn, and in their original packaging.
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Non-Returnable Items
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Sale items, gift cards, and custom orders are final sale and cannot be returned.
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Return Process
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To initiate a return, email us at melaninlovee3@gmail.com with your order number and reason for the return.
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If your return is approved, we’ll send you detailed instructions for shipping the item back.
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Refunds
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Refunds are processed within 5-7 business days of receiving the returned item. All sales are final, except in cases of damaged products.
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Please note that original shipping fees are non-refundable.
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Exchanges
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If you need a different size, please follow the return process and place a new order.
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