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The Melanin Soulz Collection

Policy

SHIPPING & RETURNS

SHIPPING POLICY

At Melanin Soulz University, orders are typically shipped within 2-3 business days after processing. Please note that delivery times may vary depending on your location.

We are not responsible for any delays or damages caused by the shipping carrier.

RETURN & EXCHANGE POLICY

We want you to love your Melanin Soulz University products! If you're not completely satisfied, here's how we handle returns:

  1. Eligibility for Returns

    • Items must be returned within 7 days of delivery.

    • Products should be unused, unworn, and in their original packaging.

  2. Non-Returnable Items

    • Sale items, gift cards, and custom orders are final sale and cannot be returned.

  3. Return Process

    • To initiate a return, email us at melaninlovee3@gmail.com with your order number and reason for the return.

    • If your return is approved, we’ll send you detailed instructions for shipping the item back.

  4. Refunds

    • Refunds are processed within 5-7 business days of receiving the returned item. All sales are final, except in cases of damaged products.

    • Please note that original shipping fees are non-refundable.

  5. Exchanges

    • If you need a different size, please follow the return process and place a new order.

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